EXCLUSIVE LUXURY FOR CATS: Your feline friends need a cozy home of their own to play, take a nap or jump around; this cat house is sure to be their dream-come-true
STABILITY IS ALWAYS PRIORITY: Constructed by sturdy natural particle boards and strengthened with battens at the bottom to ensure overall stability; anti-toppling fittings are included for double security
ASSEMBLY CAN BE A BREEZE: All components are clearly marked, detailed instructions and tools are also provided - even a construction newbie can put this cat furniture together with ease
ALL-IN-ONE RELAXING SPOT: Roomy condo, plush hammock and multiple perches offer luxurious napping experience; specially added fluffy toys and rope add so much more fun to their playtime
100% SATISFACTION GUARANTEED: We provide a customized and professional customer service before and after your purchase
SONGMICS classical cats climb tree is stable and durable to use with 4 advanced sisal rope pillars. It is an ideal for cats to sleep or hide. Fixed by solid ropes, the hammock is very easy to assemble and your cats can have a nap on it. The upper house offers a large place for cats to take shelter and sleep. With sisal rope pillars and three decorative balls, your cats will be interested in this cat climb frame and your furniture can be protected from scratches. Songmics cat tree must be a good partner for your cats!
- There may be some smell when unpacking the package. Please put it outside and the smell will disappear within several days.
- Please retighten the screws after 2-3 days.
- It is recommended to lean the cat tree against the wall to ensure the stability.
- Max. Load: 3-4 cats (each cat should not exceed 7 kg)
- If your cat starts to chew or eat the furry balls or elastic band, please remove the toys and keep them out of the reach of your cat.
- We are currently upgrading our packaging, and the products will be sent in old/new packages at random. We will continue to improve our products & packaging to give you the best experiences possible.
- Colour: smoky-gray(PCT86G)/ beige(PCT86M)/ light grey(PCT86W)
- Material: chipboard + velvet + sisal rope
- Overall height: about 154 CM
- Base plate size: about 50 x 50 CM
- Square cat house size: about 35 x 30 x 25 CM
- Top cat house size: 36 x 36 cm
- Oval platform size: (2 x) about 50 x 30 cm
- Weight: 16.9 Kg
- 1 x Cat Climbing Frame
- 1 x Instructions (EN, DE, FR, ES, IT)
Q:How can you buy spare parts? Does anyone know please? I need a platform section!
A:We feel terribly sorry that the parts cannot be sold separately according to the policy. If there is any part broken, please contact us via email with the picture of the broken part, we are very glad to solve the issue for you.
Q:Does this sit flush against a wall or does the top bed stick out further at the back?
A:The cat tree can sit flush against a wall. The top bed is almost same as the cat house. Hope it helps.
Q:How high is the top platform from the floor?
A:The height from the floor to the top platform is about 154 cm. For more detailed dimensions, please refer to the third image.
Q:How do I pay for my purchase?
A:We currently only accept Paypal payments. You can log in to your Paypal account to pay. Or Pay by credit card and debit card via Paypal Express Checkout. Creating an account is not required.
Q:Where can I find assembly instructions?
A:We will add a copy of assembly instructions in every product package that requires assembly.You can also contact our customer service via email to get one.
Q:Do you charge sales tax?
A:20% sales tax is already included in item price. Please contact us via email or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00) for additional questions or support.
Q:How do I track my order?
A:After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location.
Free Standard Shipping on orders of £80 or more of eligible items within the mainland UK.
In general, your order will be delivered by a third-party provider (e.g. DPD, DHL, UPS) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 7-20 working days. * Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.
After the package has been dispatched, we will send you the tracking number so that you can track the package. On the website of the responsible shipping company, you can check the shipping status and, if necessary, set delivery preferences.
If you need an expedited shipment, please send an email to our customer service with details, or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00). We will get back to you as soon as possible.
No Delivery to Isle of Man, Guernsey, Jersey, the Shetland Islands.
No delivery to PO Box and BFPO (British Forces post office) addresses.
You have the right to cancel the order within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.
You will bear the direct cost of returning the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. For more details, please check our Return & Cancellation Policy.
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.