‘Meow, Is That a Tree’? Yes, kitty, you're not dreaming! We know you love looking at the trees outside. Well, now you can have your own cat tree inside, too! What’s even better? There’s a treehouse for you to rest or play hide-and-seek!
‘Can I Play Hard’? You bet! With a reinforced base for more stability and an anti-tip kit, you can jump around to your heart’s content! You can even invite two cat friends (up to 5 kg each) and share the fun!
‘Can I Relax’? That's the goal! Have you seen the fluffy hammock? You can lie down in it and take a nap. Would you rather play games to relax? Check out the pompom and have fun with it!
‘How Long Will the Assembly Take’? Don't worry, you don't have to wait long! All your human friend needs to do is follow the step-by-step instructions, and the labeled parts will guide you two to a wonderful house before you know it
‘What If My Human Friend Is Away’? You won’t feel bored or lonely! Rest, stretch, climb, or play...there’s endless fun waiting for you. By the way, the cat tower is covered with soft plush, so you’ll always feel loved
- Colour: Light Grey
- Material: Particleboard, Plush Fabric, Sisal
- Product Size: 55 x 45 x 143 cm (L x W x H)
- Product Weight: 13 kg
- 1 x Cat Tree
- 1 x Anti-Tip Kit
- 1 x Accessory Kit
- 1 x Instructions
- If your cat starts to chew or eat the fluffy ball or elastic band, please remove the toys and keep them out of the reach of your cat.
- If the cat cave is damaged, please repair or replace it in time to avoid the risk of injury due to damaged parts.
- Attach the product to the wall with the anti-tip kit included for safe use.
Q:Is it heavy? can it be easily moved?
A:The product weight: 13 kg. It's not heavy and you can move it around.
Q:Is this suitable for cat's 12 months plus?
A:Yes. It’s strong & sturdy.
Q:How do I pay for my purchase?
A:Currently, we accept all major credit cards including Visa Credit, Mastercard, American Express, Maestro, Diners Club, and Discover. You can also opt for PayPal to pay for your order.
Q:Where can I find assembly instructions?
A:We will add a copy of assembly instructions in every product package that requires assembly.You can also contact our customer service via email to get one.
Q:Do you charge sales tax?
A:20% sales tax is already included in item price. Please contact us via email or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00) for additional questions or support.
Q:How do I track my order?
A:After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location.
Shipping with the mainland UK.
In general, your order will be delivered by a third-party provider (e.g. DPD, DHL, Herms) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 5-9 working days. * Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.
After the package has been dispatched, we will send you the tracking number so that you can track the package. On the website of the responsible shipping company, you can check the shipping status and, if necessary, set delivery preferences.
No delivery to Ireland, JE, GY, BT, IOM and ZE.
No delivery to PO Box and BFPO (British Forces post office) addresses.
You have the right to cancel the order within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.
You will bear the direct cost of returning the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. For more details, please check our Return & Cancellation Policy.
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.